[Description of pre-sale and post-sale contracts]
1. About delivery:
Before placing an order, please contact our customer service staff to confirm whether the required product is in stock.
· When placing an order, please contact customer service to modify the freight. Small goods are generally sent by express. Larger goods are recommended to be sent by logistics. Generally, the freight for sending freight can only be approximated. It is only for reference, and the actual fee is based on the freight station. The standard shall prevail! !
· C. If you place an order before 12 o’clock in the morning, try to arrange delivery on the same day. For goods after 12 o’clock, arrange the next day’s delivery, because the driver will arrange the goods to the physical stores and nearby customers in the morning, and the morning orders will be Load the truck at noon and send it to the freight yard in the afternoon. In short, we will try our best to arrange the delivery within 12-48 hours after placing the order. Buyers who need a refund before delivery must contact customer service to determine whether the goods have been shipped. Has been issued, you must bear the face-to-face fee of 3 yuan and the cost of delivery and return. The company’s product packaging will also be improved day by day, to minimize the damage during transportation, I hope you can understand! If there are other unexpected situations, we will Want to leave a message, please know!
2. About the product:
·A All products will pass multiple inspections during production, after production, and before delivery, and will be shipped only if they are fully qualified. However, various uncertain factors may cause the loss of product functions. Our company guarantees 98% of all products shipped out of the factory. It is a good product, and 2% belongs to the scope of exemption.
· The pictures of product B are all taken in kind. Due to the difference of light, shooting level and other factors, or the chromatic aberration of the display, it may cause a little color deviation. If you mind, please take it carefully! In addition, due to market changes and other factors, the factory may adjust the color and packaging method of the product and outer packaging. Please refer to the actual situation.
· C Our toys are good quality and low price, and they are worth the money. Some buyers feel that the workmanship is a bit rough, flawed, not good materials, and different from what they imagined after receiving the goods, but these are not Quality issues, no matter what the stuff is not perfect, each of our products is uploaded in the site of real shots, buyers who are too picky please forgive me, please consider and see clearly when buying, please consult us if you are unclear… .The company does not accept returns for any reason, and those who place large orders can take samples first.
3. About transportation
·A The transportation is completed by a third-party logistics company, which is beyond our control. The transportation time is affected by many factors such as weather, vehicle arrangements, traffic conditions, etc. The estimated transportation time between us and you is for reference only, and is not included in the contract or as a reason for return.
·B We cannot control express delivery and logistics companies. The arrival time given by our customer service staff is only an approximate time estimated under normal circumstances. We cannot and cannot guarantee our customers when the goods will arrive. We can do it. The thing is to ship the goods as quickly as possible. Those who refuse to accept or return the goods on the grounds that the goods arrive too late will not be accepted. Therefore, buyers, especially those in urgent need of goods and those in remote areas, should carefully consider the time risk before purchasing. At the same time, please respect our labor. Wholesale is different from Taobao. Taobao has only one small package, while wholesale Different goods are packaged together. Each shipment includes the hard work of our customer service staff, picking staff, packing staff, and delivery staff. However, a very small number of bad customers have been shipped out of the goods, and they have even reached the destination safely. It’s landed, but I didn’t receive the goods, I didn’t cooperate, I just blindly asked for a refund. In this case, the customer must bear the round-trip freight, and the goods will be refunded at a 30% discount, because we have to send someone to pick up the goods again. Categorize the products one by one.
4. About after-sales
· A Return and Exchange: In principle, all products of the company will not accept returns for any reason after they are sold (the products can be exchanged through negotiation due to quality problems or the wrong delivery of the products. The company bears the one-way logistics and transportation costs. All our quotations All ex-factory prices without shipping)
·B Due to the quality of the product itself or the lack of its due functions during the transportation process, the company can provide original accessories for free. Please feedback the product problems to us within 7 days after receiving the goods. If the deadline is exceeded, feedback the after-sales service If there is a problem, please consult with the customer service. If the product with a quality problem exceeds 20 kg, please return it by ordinary logistics. After receiving the returned product, we will send it out when the customer purchases the next time. In the case of the situation, the freight is borne by the customer!) Buyers need to ensure that the appearance and outer packaging of the returned product will not affect our second sale, otherwise we will not accept replacement or 50% off. I hope everyone will understand
Note: You must inform our Wangwang customer service before sending it back! ! !
·A Due to the particularity of toy products, they cannot be compared with home appliances. Therefore, all toy products sold by our company do not implement the three-guarantee policy. If the after-sales problems are caused by improper operation or personal damage, the company can provide after-sales. Maintenance requires a corresponding maintenance fee. For special circumstances, please contact the customer service staff to communicate and negotiate to reach a consensus.
Most of the product problems can be repaired by simple operations such as replacing the battery, adjusting the battery placement position, and connecting the thread. You can also consult us for toy repair consultation and learning. If you sell toys, you can repair toys. Contact after-sales customer service registration for quality problems. deal with.
· B If due to factors such as poor sales, market resistance, poor sales, or failure to use or store according to normal methods, or improper operation and other reasons that are not the quality of the product itself, please forgive us that we will not provide return and exchange services! If there is still Buyers who intend to continue cooperation can contact customer service